Help with DETOX
We answer every message. Usually within one business day.
Getting my photos back
DETOX never deletes anything on its own, and nothing is removed until you confirm it. When you do confirm, photos go to Recently Deleted in Apple’s Photos app and stay there for 30 days.
To restore them: open Photos → Albums → Recently Deleted, select what you want back, and tap Recover. This is Apple’s own safety net, and it works whether or not DETOX is still installed.
After 30 days iOS removes them permanently, and nobody — including us — can retrieve them. We have no copy: your photos are never uploaded.
Subscriptions, trials and cancelling
Subscriptions are billed by Apple, not by us, so they are managed in your Apple account rather than in the app.
- To cancel: Settings → [your name] → Subscriptions → DETOX → Cancel Subscription. Cancel at least 24 hours before the renewal date.
- During a free trial: cancelling before the trial ends costs you nothing. You keep access until the trial’s last day.
- Lifetime access is a one-time purchase. There is nothing to cancel and no recurring charge.
Refunds
Apple handles all refunds for App Store purchases; we cannot issue them ourselves. Request one at reportaproblem.apple.com with the Apple Account you bought with.
If something in the app did not work as promised, write to us anyway. Knowing what went wrong is useful to us whatever Apple decides, and we will help you make the case.
I paid, but the app says I have not
Open Settings inside DETOX and tap Restore purchases. Make sure you are signed in with the same Apple Account you purchased with — this is the usual cause, particularly on a new device or after a family-sharing change.
If it still does not restore, email us with the date of purchase and we will sort it out.
DETOX cannot see my photos
DETOX needs read and write access, because read-only access cannot delete anything. Check Settings → Apps → DETOX → Photos and choose Full Access.
Limited access lets DETOX see only the photos you individually picked, so it cannot find duplicates across your library or measure what your storage is actually holding.
The scan is slow, or the numbers look wrong
The first scan of a large library takes a few minutes, because every photo is measured rather than estimated. Later launches are near-instant: the results are kept and only new photos are examined.
If your library is set to Optimise iPhone Storage, some originals live in iCloud rather than on the device. DETOX downloads what it needs to work on, which is slower on a poor connection and is why a figure can move while a scan is running.
Privacy
Your photos and videos never leave your iPhone: all analysis is on-device. The full detail is in the Privacy Policy, and the purchase terms are in the Terms of Service.
Still stuck
Write to support@detoxiphone.com. A real person reads it.